Privacy Policy

Privacy Policy

Welcome to Online Dawai Wala(ODW) (the “Website”). At Online Dawai Wala, we are committed to protecting your privacy and ensuring the security of your personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Website, mobile application, or any other services we provide (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our Services.

1. Information We Collect

We collect various types of information to provide and improve our Services. This information may include:

1.1 Personal Information

Personal information is data that can be used to identify you directly or indirectly. We may collect the following personal information:

• Contact Information: Name, email address, phone number, and shipping address.

• Payment Information: Credit/debit card details, UPI IDs, wallet information, and other payment-related data.

• Prescription Information: If you upload a prescription, we may collect details such as the doctor’s name, prescribed medicines, dosage instructions, and medical history (if provided).

• Account Information: Username, password, and other credentials used to access your account.

• Demographic Information: Age, gender, and location (if provided voluntarily).

1.2 Non-Personal Information

Non-personal information is data that cannot be used to identify you directly. We may collect the following non-personal information:

• Device Information: IP address, browser type, operating system, device type, and unique device identifiers.

• Usage Data: Pages visited, time spent on the Website, clickstream data, and other browsing behavior.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your interactions with our Website.

1.3 Cookies and Tracking Technologies

• Cookies: Small text files stored on your device that help us recognize you and improve your experience.

• Web Beacons: Tiny graphics embedded in emails or web pages to track engagement.

• Analytics Tools: We use third-party tools like Google Analytics to analyze usage patterns and improve our Services.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your experience on our Website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including verifying payment details, checking medicine availability, and delivering medicines to your specified address.

• Prescription Verification: To verify the authenticity of prescriptions uploaded by you and ensure compliance with legal requirements.

• Customer Support: To respond to your inquiries, resolve issues, and provide assistance regarding your orders or account.

• Account Management: To create and manage your account, including password recovery and account updates.

• Improvement of Services: To analyze usage patterns, troubleshoot issues, and enhance the functionality of our Website.

• Marketing and Promotions: To send you promotional offers, newsletters, and updates (only if you have opted in).

• Legal Compliance: To comply with applicable laws, regulations, and legal processes, including those related to the sale and delivery of medicines.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 With Service Providers

We may share your information with authorized vendors and service providers who assist us in:

• Processing payments.

• Delivering orders.

• Managing customer support.

• Conducting data analysis and marketing activities.

3.2 For Legal Reasons

We may disclose your information if required by law or to:

• Protect our legal rights or property.

• Prevent fraud or illegal activities.

• Comply with a court order, subpoena, or government request.

3.3 With Your Consent

We may share your information with third-party partners for marketing purposes if you have provided explicit consent.

4. Data Security

We implement reasonable security measures to protect your personal and health-related information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Sensitive data (e.g., payment information, prescription details) is encrypted during transmission and storage.

• Secure Servers: We use secure servers and firewalls to protect your information.

• Access Controls: Only authorized personnel have access to your personal information.

• Regular Audits: We conduct regular security audits and updates to ensure compliance with industry standards.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

5.1 Access and Correction

You can access, update, or correct your personal information at any time by logging into your account or contacting us.

5.2 Opt-Out of Marketing Communications

If you no longer wish to receive promotional emails or newsletters, you can unsubscribe using the link provided in the email or by contacting us.

5.3 Data Deletion

You can request the deletion of your personal information, subject to legal and contractual obligations.

5.4 Cookie Preferences

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your experience on our Website.

6. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the retention period expires, we will securely delete or anonymize your information.

7. Third-Party Links

Our Website may contain links to third-party websites or services. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it immediately.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our Website or sending you a notification. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

• Email: support@onlinedawaiwala.com

• Phone: -91-9277331155

• Address: Near Sant Nirankari Bhawan, Rajpura, Aurai Road, Bhadohi-221401