Your health and satisfaction matter to us. If something isn't right with your order, we're here to make it right.
Return Window
You can request a return or replacement within 7 days of delivery, for the following reasons:
- You received the wrong product or wrong pack size
- The product arrived damaged, tampered with, or leaking
- The product is expired or close to expiry on arrival
- The item is missing from your delivered order
What Cannot Be Returned
For safety and regulatory reasons, we cannot accept returns on:
- Medicines that have been opened, used, or have a broken seal
- Schedule X and other habit-forming/controlled drugs (we do not process orders for these in the first place)
- Products without their original packaging, invoice, or prescription (where applicable)
- Health devices and personal care items that have been used
How to Request a Return
- Go to My Account > My Orders and open the relevant order, or contact our support team directly.
- Share clear photos of the product (and packaging, if damaged) along with your order number.
- Our team will verify the issue and arrange a pickup or ask you to ship the item back, depending on the situation.
Refunds
Once the returned item is received and verified, refunds are processed within 5-7 business days to your original payment method. For Cash on Delivery orders, refunds are issued via bank transfer or UPI — we'll ask for your details once the return is approved.
For orders placed with our Partial Payment option, the advance amount paid is refunded the same way once the return is approved.
Need Help With a Return?
Call or WhatsApp us at +91-9628283615
(Mon-Sat, 10:00 AM – 7:00 PM).